Delivery of services and products
The company undertakes to deliver the agreed digital products or services:
- Services – at a time & location agreed together
- Products – in short sessions, no later than six (6) business days after the service is completed and the invoice is fully paid. Wedding session not later than three (3) weeks
Agreeable rights in relation to services and products
The customer gets full usage rights for the products. The customer can make an unlimited number of photos, boards, etc. from the images and share the images on social media. When publishing photos, the photographer’s name is nice to be mentioned – yet not obligated. (Vera Kota-aho / @veramoi)
The company has the rights to use the images as a reference on the website and social media as well as for commercial purposes. Children’s photos are agreed separately.
Style of services and products and backup obligation
The customer has seen the photographer’s previous works (visible at www.veramoi.com), so the customer knows and trusts the photographer’s ability to photograph. The customer understands and accepts that the photographer’s shooting style may change over time and/or due to circumstances. The photographer does not guarantee that the delivered images are identical/similar in style of her previous images. The person being photographed understands that the final result of the photos is also affected by the person being photographed own investment and preparation.
The photographer decides the artistic style of the photos according to the prevailing circumstances and his own judgment. RAW-files are not shown or delivered to the customer. The photographer’s backup copy obligation ends 1 month after the delivery of the product, and the photographer has no obligation to keep the customer’s products after that.
Responsibilities and obligations of the customer
The customer is obliged to provide the company with the correct information. For example, for invoicing, up-to-date and correct information must be given to the company. The company is not responsible for payment reminders or other damages caused by providing incorrect information.
Compensation for kilometers
Kilometer compensation after a travel of more than 15 km is €0.55/km
A non-refundable booking fee is charged when booking. This ensures the realization of the service for both of us. The reservation fee will be refunded from the total amount of the service. An invoice for the final amount will be sent after the photo shoot. The invoice must be paid before the product is delivered.
For example: The customer books a 60-minute photography service (€120), for which €80 is paid at the time of booking. After the shooting day, an invoice worth €40 will be sent to the customer. (Reservation fee €80 + €40 = €120). If the customer cancels the shoot, the photographer will withhold the booking fee of €80.
If the customer cancels the shoot, the booking fee (80 €) will not be refunded. The day of the shoot can be transferred one (1) time without loosing the booking fee. All shoots in milieu are subject to weather conditions and the shoot can be moved as often as necessary. If the customer does not arrive for the photo shoot at the agreed time, the photo shoot fee will not be refunded and a new time will be reserved for the same booking fee.
If the photographer gets sick or is unable to do so, the shoot will be postponed, or if rescheduling is not possible (documentary wedding photography), the photographer will return the money paid in full. In wedding photography, the client understands that the photographer does not have a replacement for him in case of illness. For wedding photography, the reservation is only binding when the customer has paid the reservation fee. If the wedding is cancelled, the reservation fee will not be refunded.
If the service proves impossible to perform due to an unforeseeable and force majeure obstacle beyond the control of either party, he has the right to cancel the order without being liable for compensation. Force majeure must be reported immediately.
Payments and invoicing
Payment for products and services takes place through an invoice. The customer is obliged to pay for the purchased product in full if the service has been completed.
The service is paid by invoice in two parts: at the time of booking, and after the delivery of the service (remaining sum). The invoice of the remaining sum will be sent on the next day from the service. The invoice needs to be paid before the pictures will be delivered.